Using Groomed:

Where can I find Groomed for Barbers?

Download from the App Store

Getting Started:

How do I apply?

After downloading the app, you’ll need to enter basic information in order to apply to be a Barber. A valid barber license number will be required before being approved to go live as a Barber on the Groomed platform. If you have specific questions about approval, please reach out to support@groomedapp.com. (Business information is optional. Please fill this out if you have a business tax ID.)

How long does it take to be approved?

You will receive a notice regarding the status of your application usually within two business days of completing the signup form. As soon as you’re approved, you’ll be ready to serve clients.

 

Do I need a license to be an approved Barber?

Yes. It is required by law that all Barber have a valid license issued by the state in which you intend to provide Barber services to customers.

 

Why do I have to enter my social security number?

Your social and other personal information is required by our payment processor, Stripe. Stripe secures your sensitive information in their platform for your protection. Read more about Stripe here.

 

Am I allowed to take cash?

Groomed is a cashless experience. Our goal is to create a seamless end to end  experience and provide easy pay within the app.


What percentage of sales does Groomed take?

You take home 75% of all transactions! Groomed keeps only 25% to keep Groomed running smoothly.

You keep 100% of the tip minus a standard credit card processing fee of 2.9% + 30 cents.


PaymentS:

How do payments work?

Clients pay through the app using our third party payment system, Stripe. After a client pays through the app, the funds will appear in your Barber profile under “Pending Earnings.” These funds will remain pending for 24 - 48 hours before they appear in the “Last 7 Days Earnings” section of the app. This screen is designed to help you keep track of your funds. Funds will automatically be transferred from the app to your bank account on file up to 7 days after services. To learn more about Stripe’s transfer policies visit their help center.

Groomed uses Stripe as a payment processor. Stripe requires that you verify your identity in order to facilitate payments using its platform. In order to do this, Stripe requires [fill in info SSN, dob, etc.]. Groomed sends this information securely and directly to Stripe.  Groomed does not store, share, have access to or otherwise utilize this information for any other purpose.
 

Setting up my barber profile:

What if I need assistance while on a trip?

In the case of a serious emergency, it is imperative that you dial 911. Your safety is our number one priority. For all other inquiries you can email support@groomedapp.com and you’ll receive a response within 24 hours.

 

How do I change my schedule or update my contact information?

Selecting the edit profile icon in the app will take your main menu.

  • Select “Work Schedule.”

  • Choose the day for which you’d like to set your hours.

  • Use the scrolling clock to select your “From” and “To” hours.

  • Press “Update” to save your selection after each day.

  • If you choose not to work on any particular day, choose that said day, turn off the “Working” switch & select “Update.” Days colored in orange are your off days.

 

How do I remove my account?

Contact customer support at support@groomedapp.com and we will be happy to remove your profile from our database.
 

Successful Barber Tips:

What happens if I need to cancel an appointment?

While cancelling on your clients is not suggested, we understand that things come up! Barbers have the option to cancel through the app.


What if I'm running late for an appointment?

While your customer has the ability to view your location through the app, it’s important to update them if you’re running late. You should call or text your customer to let them know that you’re running behind. You should also reach out to support@groomedapp.com so that we can help you reach out to your clientele in the case of back to back appointments.
 

What if my customer cancels?

There is a $10 cancellation fee for customers who cancel after scheduling.